MEET KATHLENE BUCHANAN,
A PROUD ALLIANCE MEMBER
IT ALL STARTED WITH A DREAM …
When Kathlene Buchanan launched Metro Offices in 1989, she realized her dream of a sophisticated technology-able company. Through innovation and standardization across her DC, Maryland and Virginia locations, Kathlene managed to do just that for the past 24 years.
AN EYE ON PRODUCT
Among all of the things that make her centers an amazing contributor to the Alliance family, Kathlene cites the consistent focus on product and service updates. From a recent transformation to its telephony and technology platforms to provide clients with a massive amount of bandwidth, to providing unique officing products such as FlexDesk and Metro Office Access, Kathlene and her team are always working to better align their workspaces with clients' ever-changing business and workspace needs.
Can't Get No Client Satisfaction? This Center Virtually Guarantees It.
As the owner and founder of the largest woman-owned workspace firm in the United States, Kathlene has an entrepreneurial spirit that helps drive her company's success. By maintaining a strong focus on customer service and the local DC real estate market, she has uniquely positioned her team to be true workspace advisors.
"We're all about helping our clients achieve business excellence," Buchanan explains. "Our clients let us know where they are today and where they would like to be in the future and we map out the workspace solution to get them there."
Kathlene and her team accomplish their goal of supreme customer satisfaction by working to understand their client's needs in today's techno-savvy business environment. Offering flexible programs for both the successful CEO and the mobile worker who is just beginning to build her empire, this workspace provider takes pride in the fact that its highly motivated staff possesses the skills, knowledge and dedication required to be an active part of its clients' success. With a consistent 100% customer satisfaction rating, it would appear that they practice what they preach, and it pays off.
IF YOU BUILD IT, THEY WILL COME
This innovative and service-driven approach to flexible workspaces has not gone unnoticed by the greater business community. Since, 1989, Kathlene and her team have been operating top-notch business centers in the DC, Maryland and Northern Virginia area for more than 1,000 clients. Recent inclusion in the INC 5000 for America's fastest growing private companies as well as Smart CEOs 100 Best Run Companies in Washington DC reflect the respect for and popularity of the Metro Offices difference.